Shipping Policy
Shipping & Delivery
How is it shipped?
Our products will be packaged with shock-resistant and crush-proof measures, ensuring that your products, regardless of their materials, remain undamaged during transportation.
US Customer Support
Package processing time is 1-2 Business daysShipping Time
Destination: United States
Costs: Free Shipping
Shipping Time: 5 - 11 Natural Days
Shipping Method: UPS, FedEx, USPS
What countries do you ship to?
- Currently, we only ship to the US.
Shipping to the following states is not supported: AK, PR, HI, GU.
Note:
1) Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) Total Delivery Time = Processing Time + Shipping Time.
3) Our shipping service is currently only available to locations within the continental United States. Overseas locations are not included. Shipping to the following states is not supported: AK, PR, HI, GU.
4) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.(Please fill in the accurate delivery address)
5) Possible tariffs and other possible related costs are borne by the customers.
About Tax
Although the chance of packages assessed by the customs is small. But if a package were to be checked by the customs office, customers have to cover duties and taxes. We apologize for any inconvenience.
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email service@vavahot.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the package is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the package is shipped out.
Tracking
You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Your shipments can be tracked using the tracking tools listed below:
17TRACK: https://www.17track.net/en
Contact Us
Email: service@iteapet.com
Working time: (Mon - Sat: 9AM - 7PM)